Videos continue playing in the background

[Edinburgh_lad1]

Videos continue playing in the background:

Go to local storage > play a video > go to portrait/landscape mode > select 'cross' to stop playing it as soon as the video has started playing > it continues playing in the background (Vmb5000/ultra/Moto edge 40)

I find it ironic that Arlo Customer Care team insist that the app and firmware are properly tested before being released. Who knows, maybe they're talking about a different company? 🤔

[BrookeN]

Can you please provide what app version you are using? Have you tried to uninstall the app and reinstall the app?

[Edinburgh_lad1]

Hi, and thank you for responding. The version is 5.0.1 and I've removed/cleared caches/force closed the app and re-installed it. Are you able to replicate the issue?

[BrookeN]

@Edinburgh_lad1 are you still seeing the same behavior of the videos playing in the background? I want to apologize for the delay in my response on this post. 

[Edinburgh_lad1]

Hi I'm not aware of this - something for sorting this out. Also, pressing the cross while viewing the video stops the playback. So, it looks like both issues have been resolved. Thank you.

[Edinburgh_lad1]

Not 'something', but 'thank you'

[BrookeN]

You are welcome. I know there is a few others that you have posted on. I am working on updates for those. I am going to be out of office for a week. So some responses may be next Monday. 

[BrookeN]

@Edinburgh_lad1 are you on iOS or Android?