Videos being deleted prior to 30 days

[sbyrne]

Today is July 25th and I am trying to access videos from July 9th.  All videos prior to July 12th are missing from my library.  I am an Arlo Seure subscriber.  

[jguerdat]

Try rebooting the phone and reinstalling the app as well as using the web client (my.arlo.com) to see if anything helps. Does anyone else have access to the system who could be deleting the videos?

[sbyrne]

Thank you for the response.  This issue is happening on both my phone and my wife's phone and from our PC (when we access the portal).  

I do not believe anybody is deleting videos as they just appear to be aging out after 2 weeks.  I do not think somebody is logging in each day and deleting the videos older than 2 weeks.  

Appreciate the suggestions.

[jguerdat]

What subscription do you have? If it's not one of the current ones, try unsubscribing and subscribe to a current plan.

[sbyrne]

Arlo Secure

[jguerdat]

Use Settings, Support (Center) to select your camera model and talk to official support. Scroll down to the Contact section for options.