VMB3010r2 App not opening

[orange-dog]

firmware 1.19.0.3_1305_68a8353

OS Monterey Version 12.4

App works fine on my iPhone, but, won't work on my smart TV

[ShayneS]

Hey orange-dog

Are you having an issue with your safari browser on the Mac or your Apple TV box? 

[orange-dog]

The Apple TV box is my problem area. I can open Arlo online with my MacBook Air

[ShayneS]

I see, I have an Apple TV 4K box as well. I don't see an issue with live streaming the devices. Do you happen to be on a beta firmware? I believe 15.5.1 is the latest. Which TVOS version are you on?

Is this issue regarding the live streaming through HoneKit on your Apple TV box? What is the error message you receive?

[orange-dog]

I don't know the version of Apple TV box I'm ,and I'm not receiving any error messages.

Sorry I can't be more helpful.

[ShayneS]

You can find this info by navigating to your Home app on your iPhone > Pressing down on the Apple TV tab until the next screen appears > Select Accessory details > Look at the bottom right corner, you will find a Settings/cog wheel > Tap it > Scroll all the way down to (Version)