Unable to proces electronic payment

[Southsidechiguy]

I keep getting the unable to process electronic payment message. It will not let me speak with a live agent because I don't have a subscription WHICH I'M TRYING TO BUY!!!! Very annoying as it seems to be an issue on Arlos end.

[BrookeN]

Did you try from a different device or browser? I can also create a case for you. Can you provide a good contact number and time to call as well. You can do this by sending me a dm, you send a dm by clicking on the envelope icon on the top right of the forum page.

[StephenB]

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@Southsidechiguy wrote:

I keep getting the unable to process electronic payment message. It will not let me speak with a live agent because I don't have a subscription WHICH I'M TRYING TO BUY!!!! Very annoying as it seems to be an issue on Arlos end.

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A couple folks found that autofill didn't work for them.  So if you are using that, then try entering the payment info by hand.

[Nikoledelange]

I have a subscription. And still won’t let me talk to a live agent 

[StephenB]

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@Nikoledelange wrote:

I have a subscription. And still won’t let me talk to a live agent 

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Phone support is only available between 6 am and 6 pm US pacific time.

Are you trying to reach them during those hours?

[BrookeN]

@Nikoledelange were you able to get a hold of support or are you still needing assistance?