Arlo|Smart Home Security|Wireless HD Security Cameras

Unable to login from my phone.

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gershonbaryeh
Aspirant
Aspirant

I have been logging into my Arlo account using the App on my Android phone (Galaxy S21) every few days without any issues, As of yesterday I am unable to log in. After entering the email and password and pressing login the wait indicator spins for a few seconds and then the password field is erased and nothing happens. I tried changing my password but this did not help. I tried logging via the website using the Chrome app on my phone. The login appears to work but I am directed to the subscription page. When I try to navigate to the View Cameras page via the hamburger menu I am logged out and redirected to the login page. When I try logging in on my computer using Chrome I am able to login and see my cameras. I have tried uninstalling and reinstalling the app on my phone but the results are the same. I tried installing the app on an old iPhone that I have (iPhone X) and the same thing happens except I get a message "unknown error". I have tried with and without a VPN. (I am located overseas), but the results are the same. I have tried turning off wifi and using the cellular data network but the results are the same. I am using AVG anti-virus on the phone. (I am also using AVG anti-virus on my computer which does login successfully). Thank you for your support.

3 REPLIES 3
gershonbaryeh
Aspirant
Aspirant

I found a workaround. If I set my Chrome browser on my  phone to use Desktop Mode I am able to login and see the cameras. This would seem to indicate an issue with the Arlo website.

BrookeN
Arlo Moderator
Arlo Moderator

Are you still seeing this same behavior on the Arlo App on your phone?

gershonbaryeh
Aspirant
Aspirant

yes,