Unable to login from my phone.

[gershonbaryeh]

I have been logging into my Arlo account using the App on my Android phone (Galaxy S21) every few days without any issues, As of yesterday I am unable to log in. After entering the email and password and pressing login the wait indicator spins for a few seconds and then the password field is erased and nothing happens. I tried changing my password but this did not help. I tried logging via the website using the Chrome app on my phone. The login appears to work but I am directed to the subscription page. When I try to navigate to the View Cameras page via the hamburger menu I am logged out and redirected to the login page. When I try logging in on my computer using Chrome I am able to login and see my cameras. I have tried uninstalling and reinstalling the app on my phone but the results are the same. I tried installing the app on an old iPhone that I have (iPhone X) and the same thing happens except I get a message "unknown error". I have tried with and without a VPN. (I am located overseas), but the results are the same. I have tried turning off wifi and using the cellular data network but the results are the same. I am using AVG anti-virus on the phone. (I am also using AVG anti-virus on my computer which does login successfully). Thank you for your support.

[gershonbaryeh]

I found a workaround. If I set my Chrome browser on my  phone to use Desktop Mode I am able to login and see the cameras. This would seem to indicate an issue with the Arlo website.

[BrookeN]

Are you still seeing this same behavior on the Arlo App on your phone?

[gershonbaryeh]

yes,