Trusted Device functionality no longer works

[AlexWhi]

The “trusted device” function of two step verification no longer works, in Arlo app version 6.19.0 on iOS in “Library” mode.

Devices previously trusted, in the Trusted Device list, do not receive the push notification to approve a log in.

Attempting to add a new Trusted Device causes the non-specific error “An error has occurred. Please try again.”.

The same problem exists on all the iOS devices I’ve tried.

I’m not sure how long this has been the case because I haven’t needed to sign in for quite a while.

Email code verification still operates.

[ShayneS]

Have you tried reinstalling the Arlo app as well? 

[EPNGR]

I uninstall and reinstall app few times, restarted phone few times. Changed batteries at the bell. Nothing helped. Then I created a new account and updated base stations.  Now doorbell rings to my phone. I had to spend hours. But now I need help how to schedule the routines so that cameras are on when I select arm home or arm away.

[AlexWhi]

Yes, unfortunately reinstalling the app didn’t fix my issue.

Could someone please move the post above, as it appears to be about a different problem?

[StephenB]

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@EPNGR wrote:

I uninstall and reinstall app few times, restarted phone few times. Changed batteries at the bell. Nothing helped. Then I created a new account and updated base stations.  Now doorbell rings to my phone. I had to spend hours. But now I need help how to schedule the routines so that cameras are on when I select arm home or arm away.

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open your own discussion thread, and we can provide some tailored advice.

[AlexWhi]

Any further advice on the Trusted Device issue?

[StephenB]

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@AlexWhi wrote:

Any further advice on the Trusted Device issue?

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Just wondering - is this still an issue with you?

I haven't switched to a new iPhone for a while, and both my iPhone and an older iPad are trusted.

But I do have SMS verification enabled just in case there's a snag when I do replace the phone.  

[AlexWhi]

Yes, unfortunately it still isn’t working. I tried it again after the update to the Feed interface this week in case that had resolved the issue, but I still get the same behaviour. I’m using email codes as a fall back but it’s much easier to just trust a device.

I might try another reinstall.

[ShayneS]

@AlexWhi 

Did a reinstall of the app help? 

[AlexWhi]

Sorry for the slow reply, I’m afraid not. Same issue.

[ShayneS]

Hi @AlexWhi 

Just wanted to let you know, a member from my team  reached out to you via email. It looks like you should be expecting some information soon, if not already.

Thanks

[AlexWhi]

Yep, we’re working the problem now!

[ShayneS]

Thanks for the update.