Arlo|Smart Home Security|Wireless HD Security Cameras

Subscription issues after expiration

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Carioca88
Apprentice
Apprentice

In a way, I was expecting issues with the subscription. 

I have two Arlo devices. A video doorbell and a 5s

 

-Before I purchased the 5s, I had one paid subscription for one device. The doorbell. 

-After I purchased the 5s, I had a one camera subscription for the doorbell and a free subscription for the 5s.  
-On 3/31, the free subscription expired. I realized that because the camera was no longer recording when motion triggered. 
-Changed paid subscription to paid subscription for 2 cameras. 
-The account shows as I now have two cameras under that subscription. 
-Still no motion triggering recording. 
-Tried a manual trigger test. It recorded. But still not working when walking/waving in front of the camera. 
-Did all recommended troubleshooting steps, and still not working. 
-Called tech support. 
-Did all the troubleshooting steps again with per tech’s instructions. Still not working. 
-Tech support recommended a factory reset. Did a factory reset and it started to work. No issues. 
-Today, not working again. 

Any suggestions? I am pretty sure that if I do a factory reset, it will work. But that should not be an everyday permanent  solution. 

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Carioca88
Apprentice
Apprentice

Update: decided not to do a factory reset this time. And a few hours later, it started recording again. 
Will wait another day, and mark this resolved. 

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Carioca88
Apprentice
Apprentice

Update: decided not to do a factory reset this time. And a few hours later, it started recording again. 
Will wait another day, and mark this resolved.