This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
In a way, I was expecting issues with the subscription.
I have two Arlo devices. A video doorbell and a 5s
-Before I purchased the 5s, I had one paid subscription for one device. The doorbell.
-After I purchased the 5s, I had a one camera subscription for the doorbell and a free subscription for the 5s.
-On 3/31, the free subscription expired. I realized that because the camera was no longer recording when motion triggered.
-Changed paid subscription to paid subscription for 2 cameras.
-The account shows as I now have two cameras under that subscription.
-Still no motion triggering recording.
-Tried a manual trigger test. It recorded. But still not working when walking/waving in front of the camera.
-Did all recommended troubleshooting steps, and still not working.
-Called tech support.
-Did all the troubleshooting steps again with per tech’s instructions. Still not working.
-Tech support recommended a factory reset. Did a factory reset and it started to work. No issues.
-Today, not working again.
Any suggestions? I am pretty sure that if I do a factory reset, it will work. But that should not be an everyday permanent solution.
Solved! Go to Solution.
- Related Labels:
-
arlo not working
-
Smart Subscription
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Update: decided not to do a factory reset this time. And a few hours later, it started recording again.
Will wait another day, and mark this resolved.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Update: decided not to do a factory reset this time. And a few hours later, it started recording again.
Will wait another day, and mark this resolved.
-
Activity Zones
1 -
Applications mobile et en ligne
2 -
Arlo 4.1 App release notes
1 -
Arlo app
1 -
Arlo Mobile App
248 -
arlo not working
2 -
Arlo Pro 5
1 -
Arlo Pro 5S 2K
1 -
Arlo Secure
871 -
Arlo Secure 4.0
2 -
Arlo Smart
93 -
Automation
1 -
Before You Buy
60 -
cameras
1 -
custom modes
2 -
Features
102 -
Friend
1 -
Geofencing
1 -
Grant Access
1 -
IFTTT
1 -
Installation
46 -
Modes and Rules
1 -
my.arlo.com
1 -
notifications
2 -
Pro 5s
1 -
Security System App
1 -
Smart Subscription
1 -
Temporary disable
1 -
Troubleshooting
299 -
Vacation override
1
- « Previous
- Next »