Subscription fraud

[ant1568]

Arlo invoiced me for £53.33 and then took £58.82 from my bank. How does that work? So far I've got nowhere with phonecalls, chats and emails. They claim to have escalated the complaint, but I've yet to hear back.  I am raising a dispute with my bank for an unauthorised payment and will be taking this to the |Financial Ombudsman. This company needs to be closed down.

[BrookeN]

I have already assisted you with this. Please try not to double and triple post. 

[ant1568]

Hi,

I have now had a response and understand how the billing worked, thank you.

However I still want to cancel my renewed annual contract, which I believe I can do under consumer law and receive a refund of the balance.

Anthony

[BrookeN]

Support will have to help you with that as well. Did you ask them about that when they had reached out to you?