Subscription charged to my card but not showing up in my account

[jorgemgfdz]

I have been a long time customer of arlo secure service paying a monthly subscription. Last payment was done this past December 4th. Mysteriously after this, my account is showing as if I don't have a subscription and there's no way for me to reach out live support because system says I'm not entitled for that since I'm not paying for the service. This is terrible customer experience. I'm reading already a lot of posts in the community from past about this same issue. Can somebody from arlo can help me to have this issue fixed?

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[BrookeN]

I received your message, thank you for providing that information. I have reached out to support, they will be contacting you as soon as possible.