Subscription Service unable

[Lukeh101]

Subscription will not let me subscribe it says “update payment method” and will not let me click agree and pay. I have tried PC IOS Android. Nothing will work.

[jguerdat]

I haven't had need to go through that process recently  but I recall missing a checkbox that was nearly the color of the background that needed to be selected to proceed. Look carefully near the bottom of the page near the agreement button to see if you're missing something.

[Lukeh101]

I have no checkbox it just says “update payment method” I click it the loading symbol pops up and that is it. I’ve tried my Laptop, Phone, and tablet. I’m not sure what to do at this point. This has to be happening to others.

[ShayneS]

Are you still experiencing this issue?

Thanks 

[Lukeh101]

Yes I am

[ShayneS]

Have you tried clearing your cache and use another browser & pc? 

What form of payment method are you trying to use. 

Is it one of these payment options?

• Visa
• MasterCard
• PayPal (US, Canada, UK, EU, Australia, Hong Kong, Singapore, Japan, and New Zealand only)
• American Express (US and Canada only)
• Discover (US only)