Subscribe Now buttons not working

[kasperville]

Trying to subscribe to a plan but am unable.   Anyone else having this issue?

Thanks

[LandJS]

What plan are you trying to subscribe to and what steps have you been able to get to

[kasperville]

Just the basic Arlo Secure Plan.   I get to the "subscribe now" button, which does not do anything.  The app randomly logs me in and out as well.  Last time, I had to log in 4 different times through the 2 step.  

[dcfox1]

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@kasperville wrote:

Just the basic Arlo Secure Plan.   I get to the "subscribe now" button, which does not do anything.  The app randomly logs me in and out as well.  Last time, I had to log in 4 different times through the 2 step.  

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Have you tried it on a PC at my.arlo.com  ?  After I highlighted a plan from the ones displayed the subscribe button was active. just a week ago. 

[StephenB]

Also, make sure you are in a country where Arlo offers a subscription.

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

[dcfox1]

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@StephenB wrote:

Also, make sure you are in a country where Arlo offers a subscription.

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

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Good point. I was thinking he was upgrading from the old plan.

[kasperville]

I've tried through explorer and chrome from laptop and phone.  And, I am in Country where it is offered.

[LandJS]

Before hitting the subscribe now button do you click on the I Agree button ?  If that isn't checked subscribe now won't work.

[kasperville]

There is no "i agree" button on either browser, but that would be helpful.  

[LandJS]

I'll see if I can go through the routine again to see exactly what the steps are.  I clicked on change plan, chose secure plus and had to click what I thought was an agree check circle before the final step but will give it a look if I can.

[LandJS]

Yes that is correct.  Change plan, chose secure plus, click on the (I agree to Arlo terms of service) and the final click

[kasperville]

I don't have an existing plan, so "change plan" is not an option that is showing up.  I'm going through the "Arlo Secure" section.

[LandJS]

Let me ask if you have an Arlo account with at least one camera showing on it, that would be necessary to set up a secure plan if I understand correctly.

[kasperville]

I do.  I have multiple cameras but no existing subscriptions. 

[JamesC]

kasperville,

I've escalated the details of your posts here to the development team for further investigation. I will provide an update once I have more information on the issue you're experiencing.

JamesC

[LandJS]

Thanks for getting him some help James, figured you would eventually see it

[kasperville]

Thank you!

[kasperville]

Any word on this?  I still can't buy a subscription. I can't see how this is so difficult. 

[JamesC]

The development team is working on a release to address several subscription issues with symptoms like the ones you're describing. We're hoping to have that release available later this week. I'll keep you posted as we learn more.

JamesC

[ed_g]

I’m having the same issue with the Subscribe Now buttons not working when choosing one of the three plans being offered.

[jamesburge]

I have been having this exact same issue for over 2 months now. I have been in contact with their support and have been sent up higher already on multiple occasions. Still no resolution. Good luck and hope they get to the bottom of how we can give them our money for the cloud storage. 

[jamesburge]

Been over 2 months now. Can someone please just allow us to subscribe? There has to be a way. I had an account for a year or more and forgot or was never notified that the subscription was running out. The price has not changed so no clue why it stopped but this is getting annoying. Especially since I purchased this system to keep my home and family safe. Now I have no cloud storage and only the very inconvenient SD storage in the back of the unit. 

[kasperville]

Yeah, still no word from Arlo.  I spent a week with customer service telling me that I could subscribe, before they finally acknowledged that I could not.  Seems odd that they would roll out a subscription platform that has such a disconnect. 

[Julio9956]

Same here, I was able to record and all of the sudden was not able to. Now I'm trying to purchase a subscription but I'm not able to. I notice that's the problem with a lot of users. 

[JamesC · Accepted solution]

A cloud update was recently released that should resolve this issue. Please try subscribing again and let me know if you're still experiencing the same behavior.

JamesC