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A cloud update was recently released that should resolve this issue. Please try subscribing again and let me know if you're still experiencing the same behavior.
Just the basic Arlo Secure Plan. I get to the "subscribe now" button, which does not do anything. The app randomly logs me in and out as well. Last time, I had to log in 4 different times through the 2 step.
Just the basic Arlo Secure Plan. I get to the "subscribe now" button, which does not do anything. The app randomly logs me in and out as well. Last time, I had to log in 4 different times through the 2 step.
Have you tried it on a PC at my.arlo.com ? After I highlighted a plan from the ones displayed the subscribe button was active. just a week ago.
I'll see if I can go through the routine again to see exactly what the steps are. I clicked on change plan, chose secure plus and had to click what I thought was an agree check circle before the final step but will give it a look if I can.
Let me ask if you have an Arlo account with at least one camera showing on it, that would be necessary to set up a secure plan if I understand correctly.
I've escalated the details of your posts here to the development team for further investigation. I will provide an update once I have more information on the issue you're experiencing.
The development team is working on a release to address several subscription issues with symptoms like the ones you're describing. We're hoping to have that release available later this week. I'll keep you posted as we learn more.
I have been having this exact same issue for over 2 months now. I have been in contact with their support and have been sent up higher already on multiple occasions. Still no resolution. Good luck and hope they get to the bottom of how we can give them our money for the cloud storage.
Been over 2 months now. Can someone please just allow us to subscribe? There has to be a way. I had an account for a year or more and forgot or was never notified that the subscription was running out. The price has not changed so no clue why it stopped but this is getting annoying. Especially since I purchased this system to keep my home and family safe. Now I have no cloud storage and only the very inconvenient SD storage in the back of the unit.
Yeah, still no word from Arlo. I spent a week with customer service telling me that I could subscribe, before they finally acknowledged that I could not. Seems odd that they would roll out a subscription platform that has such a disconnect.
Same here, I was able to record and all of the sudden was not able to. Now I'm trying to purchase a subscription but I'm not able to. I notice that's the problem with a lot of users.
A cloud update was recently released that should resolve this issue. Please try subscribing again and let me know if you're still experiencing the same behavior.
