Revert the Arlo Secure App Upgrade

[mclaughlin-arlo]

Hello. I unfortunately upgraded my Arlo App and have had fits trying to set it to follow pretty simple schedules:

Home / Day: Turn off everything but 1 camera

Home / Night: Turn on everything

Away: Turn on everything

The new setup for schedules and automations makes my head explode. I think I've read enough community posts (which have had really thorough answers, thank you) to mostly make sense of the options, but overall the user experience of scheduling in the app is really poor, complicated, confusing, and backwards in my opinion. I don't really recall having any issues in with the same functionality prior to these changes. If Arlo has a better place to share this type of feedback please advise.

Best regards.

[JamesC]

We understand there have been several challenges with the new user experience. The feedback posted in the community is absolutely appreciated. The concerns here, amongst others, are being consolidated internally and passed up to product management for review.

As we move forward with the new user interface we will keep community up to date on future changes and plans to make the experience aligned with user expectations.

Thanks,

JamesC

[alex_loo]

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@alex_loo wrote:

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oh I am still with 5.3.3_28779 for android (release 18-Dec-2024) so guess I'll hold it against any newer updates at the moment. 

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so it has arrived.  I have to make sure I am NOT updating 😆

[Edinburgh_lad1]

@JamesC sorry, but what's the point in passing on the feedback to your superiors if nothing is being done about the issues. Honestly, the level of arrogance (and incompetence) is unbelievable. I spent a lot of my hard earned money on this system and every time I look at the app, I'm reminded of that mistake. So, my expectation is that Arlo will make improvements to this product. It'd be different if there were isolated calls for that - this forum is filled to the brim with disappointed customers (actually, read this as unhappy).

[5572020]

My second phone updated to Arlo Secure v5.4 overnight and now it too is experiencing the same issues.  I can live with the automatic panning when zooming, but cannot accept that the app crashes when I try to access a library recording.  Adding insult to it all is that when it crashes I get a message that the software has a bug and that I must wait for the developers to fix it. This needs to be fixed.  The issue of not being able to access library recordings after a software update has happened with Arlo before, testing before release of a new version needs to be better.  The same problem "fixed" in an earlier version should not reoccur if they have addressed the true root cause.