Refunds

[Ckduramaxdiesel]

Hello 

Does anyone know how long it takes for Arlo to refund a canceled subscription? This was done Saturday morning and just wondering. It seems like Arlo customer service doesn’t wanna help. I figure maybe some one in this community has information on it or can get me to someone to help out. Please and thank you!

Cody

[StephenB]

---

@Ckduramaxdiesel wrote:

Does anyone know how long it takes for Arlo to refund a canceled subscription? 

---

Unfortunately, they normally don't refund canceled subscriptions.

Instead the subscription remains in effect until the end of the billing period.

[Ckduramaxdiesel]

So since it was an annual subscription, I have to wait a year then? Am I reading this correct?

[Dgmi]

how convenient of them…

HA,  the more time I spend on this board/ gettingexposed to ARLO - the more I learn about their ridiculous practices 🤯

[Ckduramaxdiesel]

Yup and since I’m not a subscription customer, they won’t answer or help, which is unprofessional as a company. 

[StephenB]

---

@Ckduramaxdiesel wrote:

So since it was an annual subscription, I have to wait a year then? Am I reading this correct?

---

That is the way I read this:

• https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

But I don't work for Arlo, and maybe a refund is a possibility for you.  I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - in hopes they can engage support for you.

[Ckduramaxdiesel]

Well I got an email when I did unsubscribe that I got a refund related reversal and the total was the same as the annual subscription. 

[Ckduramaxdiesel]

Thank you btw for tagging the mods to this. Hopefully one of them can answer my question about this. @BrookeN , @JamesC , or @ShayneS, can one of you let me know on this. Please and thank you!

[BrookeN]

@Ckduramaxdiesel can you please send me a dm with a good call back number as well as a good time to call. I will then reach out to support to reach out to you regarding the subscription cancellation. You send a dm by clicking on the envelope icon on the top right of the forum page.

[BrookeN]

Thank you for providing that information, I have passed it onto support. They will be reaching out to you as soon as possible.