Paid for subscription but plan not activated – cannot contact support

[Faddys123]

Hello,
I am hoping someone from the Arlo team or the community can help me with this issue.
My previous subscription plan expired recently, and I have since paid for a new plan, but it has not been activated on my account.
I attempted to contact support through the live chat, however I am unable to access it because the system does not recognise my account as having an active plan. This means I currently have no way to contact Arlo support directly, as I cannot find any email address or phone number.
I have already sent an email with the invoice attached showing proof of payment, but I have not received a response.
Could someone from the Arlo team please check my account and activate the subscription, or advise who I should contact to resolve this?
Thank you very much for your help.