Ongoing decreased functionality and increased prices

[zachpi]

How does Arlo justify all the changes made recently to the services provided?   I happily purchased my set of cameras at an increased cost to their competitors because of the positive reviews 5+ years ago.  Since that first purchase to ability to store and review even 1 video from your cameras has totally dissappeared.   I don't need package or person recognition or terabytes of cloud storage.  I would like to know who the person was who broke into my garage and stole my stuff though.  Unfortunately, I wasn't paying for a subscription so the cameras are of literally no use for even home break-ins.   All they are doing now is draining power from the grid and providing zero functionality despite spending THOUSANDS of dollars on a system.  I have to imagine you are loosing customers and for as long as you keep with these business practices, you will continue to do so.  I will be one of the customers leaving for another system as soon as I can get it purchased and set up.

P.s.  if you only have two levels of service you work with they shouldn't be called "plus" and "premium".  Plus implies it is better than some other level.  The English language would say a word like standard or basic is a better way of not undermining our common language by giving words new definitions.  

[Edinburgh_lad1]

I concur. I'm shocked at how the quality has dropped. The quality of the footage on my cameras is shockingly low. I read an article recently called 'Trapped in our home' - Doorbell camera captures neighbour's abuse and threats' on the BBC (I don't think I'm allowed to post links here, but will try), which has a recording from the Ring camera there. The difference between the recording by Ring there and my Arlo is like day and night, with my Arlo recording in sub-par quality than Ring and when I initially bought my cameras - look at the 26th second of that recording how sharp the detail is in the background. I'm going to look into selling my entire Arlo system and go with Eufy or Ring - I can no longer support a company that treats their customers with such disdain and deception. Because eBay is flooded with Arlo products, unfortunately I'll be looking at losing a lot of money here. 

www.bbc.com/news/articles/cy8p3dd5ez3o.amp

[StephenB]

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@zachpi wrote:

P.s.  if you only have two levels of service you work with they shouldn't be called "plus" and "premium".  

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FYI, there is a basic level of service, but it is not offered in all countries (including the US).  

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@zachpi wrote:

I happily purchased my set of cameras at an increased cost to their competitors because of the positive reviews 5+ years ago.  Since that first purchase to ability to store and review even 1 video from your cameras has totally dissappeared.   

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If you have a legacy camera (pro, pro 2, some others) then you should still have the 7-day free cloud storage.

Essential/Pro 3/Pro 4/Pro 5/Ultra cameras never had free cloud storage.

FWIW, I agree that all Arlo customers should get some free storage (maybe 24 hours, or perhaps capped by the number of videos).