Not receiving notifications

[Supano]

Base station green lights are on, cameras are visible on App, but no notifications are being received

[StephenB]

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@Supano wrote:

Base station green lights are on, cameras are visible on App, but no notifications are being received

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Can you make a manual recording while livestreaming one of the cameras?

[Supano]

No - when I 'make' a recording it does not save. On the 'mode' page of the App the shared device shows as offline.

[StephenB]

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@Supano wrote:

On the 'mode' page of the App the shared device shows as offline.

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So you are using a shared "friend" account?

[Supano]

hmm.. the account was originally in my late husband's name (deceased July 2022), but I am still using the same settings. Is this the problem?  

[Supano · Accepted solution]

I have recently switched to a new iPhone, and geofencing has probably not worked since then.  I have not cleared my profile from the old iPhone yet.  I just turned it on and see that geofencing is working properly on the old phone; is this the problem? If I reset the old phone will this solve the problem?

[Supano]

Problem solved. Just had to un-install app on new phone, then re-install. Now working properly!