No response from email support about billing issue

[SpargoS13]

Why doesn't Arlo Billing Support reply to emails??  I have a case number and the email says someone will follow up within 24 hours, it's been 3 days now with no response!!  I'm getting charged twice a month and want this fixed and a refund or credit.  

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[BrookeN]

I recieved your message, thank you for providing that information. Support will be reaching out to you as soon as possible. 

[Jcapache41]

Same issue charged twice a month plus a charge of 163.25 on the 12th of every month and get no answers as to why i am being charged that amount 

[SpargoS13]

So frustrating!!  They finally responded and said they had an update which ended up changing people twice, I hope you get a resolution soon too!! 

[SpargoS13]

My issue of being charged twice a month has been resolved BUT now nothing is saving for recordings, like I have no plan at all! 

[BrookeN]

@SpargoS13 I apologize for the frustration. I have reached back out to support to see what is happening with the subscription. If you do not have a resolution by Monday can you please dm me and let me know.