No Plan but still charged

[alejandranina]

Okay, I’ve seen a few other posts about this but I’m not sure how to fix it myself. I was charged for my same Plus Single plan but as of right now my app/account says I don’t have a plan. And when I go to plans it tries to charge me again even though the money has already been taken from my account. I don’t have any of my subscription services despite being charged. How do I get this resolved?

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[BrookeN]

Thank you for providing that information. I have reached out to support, they will be contacting you as soon as possible. 

[zrj20]

I have this same issue. Last week logged in and it said I didn’t have a plan even though I have had one for 2 years. So I clicked on it and it charged for the plan even thought I paid for it 2 days prior. Now just today the same thing. How do I fix this!!

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[BrookeN]

I received your message thank you for providing that information. I have passed this information onto support, they will be reaching out to you as soon as possible. 

[moniward]

Hello.  I also am being charged monthly but is says I do not have a plan and will not record any video when motion is detected.

[BrookeN]

I received your message and have passed this information onto support. They will be reaching out to you as soon as possible. 

[dupmanyu]

Can you add me to your list for this issue, for both locations it says I have no plan, the recordings stopped but according the Arlo billing history, I was billed today.  Doesn't make sense.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.