New phone, Changing Two-Step Verification doesn't seem to work.

[pjama]

Hi,

I have a new phone and have allowed it to be a trusted device. I've gone into Settings -> Profile -> Login Settings -> Two-Step Verification  and ticked the new device under Trusted Devices.

Now when I log in on another device (in this case browser on PC), it says it send a push notification to the new Trusted phone (even has the right name) but that notification is not seen on new Trusted phone.

I've since deleted my old phone as a Trusted Device as it was listed first but not ticked but that has not made a difference.

Is there a time delay for this as it propagates through the cloud? If so, how long. It's been about an hour so far which I thought would be time enough.

Cheers

P

[pjama]

This is now resolved for me having updated to Android App version 3.7.1_28485 AND removing and re-adding the primary trusted device.

[ShayneS]

@cardaddy73

What is the error message you receive? Can you provide a screenshot? 

[cardaddy73]

It says We don't recognize this device, try another verification method, problem is it does not recognize any of my options. No notifications come to any of the devices that I have listed. All my devices are IOS and up to date. I have tried reloading the app clearing browser, changing from Duck Duck Go and use Google with no luck.

[gkhicksFL]

I've also resolved it... by replacing the camera system with a more robust one that provides me with a number of different access methods...

[MAH001]

I have the same problem.

The verification email sometimes arrives long after the verification timer has expired.  

Help!!

[Andrew350]

Can not logging Arlo app on new iPhone 14pro. “Unused Second Factor Auths Limit Reached” message showed up. 
No issue logging using Mac Pro notebook. 

[cardaddy73]

Did you get any help on this or have you fixed yours? This is disgusting Arlo has not support or any thing other than a forum that is or has been NO help. 

[cardaddy73]

What did you switch to? I feel like I wasted a bunch of money on a system that comes with no support!

[gkhicksFL]

Took advantage of a great sale on Lorex cameras and NVR... No longer have to contend with Arlo cloud, and limited access to hub.  With B ack Friday coming up, except more sales!

[ShayneS]

Are you still experiencing this issue?

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[ShayneS]

I have my team looking in to this issue still, I will provide another update as soon as possible.

[Andrew350]

Tried two step verification (cell phone or email), deleted and reinstalled Arlo app. Did not work. Logging in “my.Arlo.com” on new iphone, only showed the page of subscription. 

I think it must be the issue of the compatibility with new iOS16 of iphone. 

[ShayneS]

Are you still experiencing this issue? 

[cardaddy73]

Not exactly, I suddenly started getting the login request approvals to my email and was able to have the system recognize and approve it. This has worked on both our phones and I pad, but just seems like what would I do if email went away? It still will not send request to other approved devices.

[barrylong]

New Phone Apple 13

EID8904903200700888260009637826

Serial Number JN6KMT6

IMEI/MEID 3561771529

IME35617715290

[ShayneS]

@barrylong

May I ask what the issue is you're experiencing?