Need scrolling enabled in Arlo Web Portal In Arm Home and Arm Away views

[ArloWatcher]

@JamesC 

Hi James,

I noticed that when using the Arlo Web Portal, and you go to Routines => Modes => Arm Home or Arm Away, the ability to scroll the page is not enabled. Without scrolling enabled, you can't see all of your devices.

[jguerdat]

Agreed, same here. @JamesC , @ShayneS , @BrookeN can you see if the team is working on fixing this?

[BrookeN]

Thank you for bringing this to our attention. I have reached out to our development team to look into this further. I will update the community as soon as possible. 

[KachinaShadow]

@BrookeN 

How 'bout, while they're looking at the web portal, they also look at when you set the FOV frame, there's no way to save the settings...just the message that if you leave now, your settings will not be saved.

[BrookeN]

Can you send me a screenshot of the message after creating the FOV frame?

[KachinaShadow]

Good Morning Brooke,

Guess I spoke too soon on the FOV issue and should have waited a day to try it again. That day, when done setting the FOV, clicking on the magnifier icon to save it would do nothing but today it's OK. Of course the original issue of the scrolling still remains.

Paul

[BrookeN]

Yes, we are still investigating the scrolling behavior. 

[James27]

Where does Arlo stand on fixing this issue. I reported this problem to Arlo Support this morning, not knowing it was previously reported. I then found this discussion on the very same topic. The bad news is the support person I spoke with didn't even know this was an ongoing problem for the portal. You would think Arlo would do a better job of keeping their support personnel up to speed on existing reported problems that are being investigated and providing more updates to the community on the findings and plans to fix the issues reported by the community.

[James27]

Are we going to ever get a real response on this problem from someone that directly works for Arlo or are they going to continue to ignore us?

[BrookeN]

We are still investigating this, however the work around for now would be to zoom out on the screen. You would then be able to see all the devices. I will update the community as soon as possible. 

[James27]

#brookeN

Zooming out is not an acceptable solution when you have a lot of devices assigned to a routine like I do. Where does Arlo stand on fixing this error?