Need help with my reactivate subscription.

[Tahari_D]

What is a Masterplan ? And why do I need one to restart my subscription? 

[StephenB]

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@Tahari_D wrote:

What is a Masterplan ?

Arlo hasn't said exactly, but it is something needed for their billing system.  There is no way you can fix this on your own.

I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - so they can create a support ticket on your behalf.

[BrookeN]

I have created a ticket regarding the Master Plan error, support will reach out to you as soon as possible.