Master Plan not assigned on the account error after charging my card, yet no active plan.

[ydubs]

I'm trying to add a subscription plan to my account, yet keep getting "master plan not assigned to account" after trying to submit payment.

I've tried twice, two different plans, my card was charged $17.99 and $24.99, yet no active subscription updated on my account.

Would appreciate any help.

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Wishmycamsworkd]

Same problem, and the "support" through the app was a massive waste of my time. Any resolution to this issue or am I going to CcTv?

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[robintrains]

Same is happening for me right now!

Help please!

[Mb2024]

I have the same problem too.

I also get a "no master plan" error 

And I've been charged multiple times by arlo

Any way to resolve this?

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Bladel74]

I have the same issue and have a ticket opened. The only way I can contact support is by replying to an email I received. Then it takes days for them to respond. Because of this issue I currently don't have a subscription which means I cannot use the chat in order to contact support 

[BrookeN]

I have escalated your case. Please let me know if you do not hear from support by later this week. 

[Lyricalempatb]

Wow the same response from a supposed “mod” 3 months in a row… this is piss poor effort man what a rort 

[benten]

i want to talk to a person because yall are on the verge of getting a lawsuit filed against you people. what is master plan and how do i fix this trash. your service is terrible and in dont want to talk to no machine. A PERSON...., I WANT TO TALK TO A PERSON

[BrookeN]

@benten I have created a ticket with support. A representative will be reaching out to you as soon as possible. 

[MMaddox19]

I am having the same issue. "No master plan". 

[Bladel74]

Here is the number for customer support 

[BrookeN]

@MMaddox19 I have created a case with support regarding the Master Plan error you are receiving. They will be reaching out to you as soon as possible. 

[Asaric11]

I also just received this error and have been charged 5x at $12.99 it is crazy to me that such a big company has eliminated any and all human customer service. if this does not get fixed soon im selling my ultras and going the EUFY route. no more subscriptions and better support! 

is anyone at arlo going to help me?

[BrookeN]

I reached out to support regarding the Master Plan error, support will reach out to you as soon as possible. 

[brwrboyz1]

Has ANYONE had this issue resolved regarding the "Master plan not assigned on the account. Unable to assign supplemental plan" error message? I was charged 5x's last time I tried to add a plan and it took several days to release those funds back to me. I just tried again and was charged (pending) and got the same message. 

Is this being resolved? What has been the resolution? If I am told we need to "upgrade" our cameras, I will be going to Eufy. We have had issues with Arlo with our camera and with our flood light/camera but I'm willing to try ONE more time just because we have had these cameras so long. Just annoyed and absolutely NO HELP online because our subscription expired due to a cancelled card on file and we forgot about it because life has been crazy and when we discovered it, it was too late. Is there an easy explanation and solution or is it best to just change cameras providers now?

[BrookeN]

I have reached out to support regarding the MasterPlan error that you are seeing. Support will be reaching out to you as soon as possible.