Login Error

[GroveStudios]

When trying to login to the app using the same email/pw I have for years, I receive a message saying "An error has occurred. Please try again." I have uninstalled and reinstalled the app without any sign in success. Are the Arlo servers down? I am not have this issue with any other apps. 

[BrookeN]

It is not down. Have you now been able to log in? If not I suggest doing a password reset to see if that will resolve the behavior you are seeing. 

[GroveStudios · Accepted solution]

Thanks! It started working later that evening without issue. Not sure what the issue was.

[Yoyi18]

Hi. I a getting an ‘unknown error’ in the app. I am able to login Arlo, but keep getting the error in the App Arlo Secure. I already reset the password, uninstalled and install the app, and keep getting the same message. Help please.