Betreff: Introducing Arlo Secure - FAQ

[JamesC]

Arlo is excited to announce our latest app release that paves the way for brand-new Arlo Intelligence features available in the new Arlo Secure plans.

Maximize your security by getting the most out of your Arlo devices. Each Arlo Secure plan has proprietary features that give you personalized control over your safety. Detailed AI powered alerts like Person and Vehicle Recognition that tell you who's at your door and which car is parked in your driveway. Plus, Custom Detection enables you to teach your camera to recognize certain objects or changes in view, like “dog on couch.” 

Want to learn how you can protect what matters most with the latest Arlo Secure plans and features? Take a look here: https://www.arlo.com/en-us/arlosecure.html

*Person Recognition is unavailable on Arlo devices in certain regions. Learn more here. You are responsible for complying with any local laws or regulations that relate to your use of the Person Recognition feature. This may include you providing notice and obtaining consent from people who may be recognized by your camera.

[gormanracer22]

So I have been waiting to see a reply on this, but nothing. 

With the new app are we allowed to created a schedule for our cameras or does that require paying for a plan?

[Edinburgh_lad1]

Don't give them ideas!

[StephenB]

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@gormanracer22 wrote:

With the new app are we allowed to created a schedule for our cameras 

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Yes, no subscription  is required for that.

[Fredo70]

I noticed today that the "new app" was activated without any action on my part. I have 3 shared access accounts.

In my main account, I can see the new interface. In a second account as well. In a third account, when I log in through the browser, I still see the "old" interface and no devices anymore. It is exactly the same in the Android app. I deleted the access and added it again, but the issue remains unchanged. I still need to check the last account (I do not have the login credentials yet).

What is going on here? How can I get this account working properly again?

[StephenB]

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@Fredo70 wrote:

How can I get this account working properly again?

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You need to migrate it to the new interface ("Feed").

There is a hack to do that.  You go into "add device" and start to add a Pro 5s camera (even though you don't have one).  That of course will fail.  But the account will migrate to "Feed" before you get stuck.