Introducing Arlo Secure - FAQ

[JamesC]

Arlo is excited to announce our latest app release that paves the way for brand-new Arlo Intelligence features available in the new Arlo Secure plans.

Maximize your security by getting the most out of your Arlo devices. Each Arlo Secure plan has proprietary features that give you personalized control over your safety. Detailed AI powered alerts like Person and Vehicle Recognition that tell you who's at your door and which car is parked in your driveway. Plus, Custom Detection enables you to teach your camera to recognize certain objects or changes in view, like “dog on couch.” 

Want to learn how you can protect what matters most with the latest Arlo Secure plans and features? Take a look here: https://www.arlo.com/en-us/arlosecure.html

*Person Recognition is unavailable on Arlo devices in certain regions. Learn more here. You are responsible for complying with any local laws or regulations that relate to your use of the Person Recognition feature. This may include you providing notice and obtaining consent from people who may be recognized by your camera.

[A1_most-Done]

This Arlo Secure "trial subscription" is a hoax.  You are virtually killing the Pro 2 6 camera series VMB4000 with 7-day cloud recording PRIOR to the end of life as noted earlier.  This is not an appropriate action by FORCING everyone to sign up for this trial subscription.  

This goes against the end of life notice that was issued last year.  It eliminates my Arlo service.  So farewell, to Arlo and its continuing "customer relations" issues.

[JamesC]

A1_most-Done,

While Pro and Pro 2 cameras are end of life, 7-day cloud recording is still available for these legacy devices. If you exceed 5 cameras on your account, you will need to maintain a subscription plan to save recordings, which has always been the case, but 7-day cloud recording is still available for all cameras that originally supported it.

JamesC

[A1_most-Done]

I purchased my Arlo Pro 2 6 Wire-Free HD Security Cameras on 11/27/2019.    I have always had 7-day cloud recordings  FREE for this package with 6 cameras sold by Netgear with Model No. VMS4630-P-100NAS.  I see James C has been on board with Arlo for a good while so he should have been familiar with this package deal. 

In any event, I received an e-mail 04/13/2025 saying my trial Arlo Secure Plan with 60 day recordings has already been set up for my account.    This setup was done without my authorization and I am offended that Arlo Technologies would take such liberties with my legacy cameras and 7-day cloud recordings.   

[A1_most-Done]

This is a correction to my earlier post.   My purchase date was 11/27/2018.  Arlo Technologies, Inc. was then spun off of Netgear as a separate on 12/31/2018.

[StephenB]

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@A1_most-Done wrote:

This is a correction to my earlier post.   My purchase date was 11/27/2018.  Arlo Technologies, Inc. was then spun off of Netgear as a separate on 12/31/2018.

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Arlo was launched as a public company on 8/3/2018 - so that happened before your purchase date

• https://www.cnet.com/home/smart-home/netgear-spins-its-arlo-smart-home-security-brand-off-as-a-publi...

Netgear completed the divestiture on 12/31/2018 by distributing all the Arlo stock it obtained in the IPO to Netgear shareholders:

• https://investor.netgear.com/releases/press-release-details/2018/NETGEAR-Completes-Spin-Off-of-Arlo/...

Most legacy customers are subject to the 5-camera limit for 7-day free cloud storage.  But there was a brief promotional where a 6 camera bundle was sold with the free storage.  It looks like you purchased that.  My understanding is that Arlo is still providing free 7-day storage to those customers (including you of course).

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@A1_most-Done wrote:

In any event, I received an e-mail 04/13/2025 saying my trial Arlo Secure Plan with 60 day recordings has already been set up for my account.    This setup was done without my authorization and I am offended that Arlo Technologies would take such liberties with my legacy cameras and 7-day cloud recordings.   

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I am wondering what harm you think was done.

Even with 7-day storage, the recordings are all stored in the Arlo cloud.  All that has really changed with the trial is that you have more retention and some more features that you likely won't use.

The trial will expire soon, and then your system reverts back to the 7-day retention.  The other subscripton features disappear.

[sercuritycamera]

Thanks for sharing details about Arlo Secure! I’d love to learn more about its latest features and how it enhances security—looking forward to more insights.

[Julzm]

Within the new upgraded app, how can I disarm the doorbell camera? 
opting for Standby isn’t a solution 

[StephenB]

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@Julzm wrote:

Within the new upgraded app, how can I disarm the doorbell camera? 
opting for Standby isn’t a solution 

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You can temporarily modify the rule in the mode you are using to turn off notifications and recordings for the doorbell.

If you don't need both Arm Home and Arm Away, you can also remove the rule from Arm Home, and switch the Arm Home when you want the doorbell disarmed, and switch to Arm Away when you want to arm it again.

Neither are great solutions - but those are the only options right now.  That will change when Arlo adds back custom modes (or equivalent).

[A1_most-Done]

Another e-mail came today giving me the option of having "no" plan or for recordings, I MUST choose a plan.  I choose to be reverted back to my original account [as it was set up 01/03/2019 with Netgear] with 6 cameras and 7-day cloud recordings.  Who should I contact since my account no longer has any "support" at this time to assure that my account is reverted back to what it was before Arlo commandeered it on March 12, 2025 for this 30-day trial period?

I attempted to upload a photo of the box in which my cameras were purchased which says "Security Made Simple  Arlo Pro 2 comes with 7 days of free cloud recordings without a contract or a monthly fee, ...".  Yes, I still have the original packaging for the Arlo Pro 2 6 Wire-Free HD Security Cameras and base station!

Thanks for your input.