Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

I pay a monthly subscription but still can't see posts past a month. How can I see them?

Reply
Discussion stats
  • 1 Reply
  • ‎2024-01-14 01:15 PM
  • 940 Views
  • 0 Likes
  • 2 In Conversation
Faithtld123
Aspirant
Aspirant
‎2024-01-14 01:15 PM

I pay monthly for a subscription but still can't see anything over a month. I tried on the app and the desktop. 

I tried to talk to an agent but it says I'm not able to because of whatever reason. 

Any ideas? 

Labels:
0 Likes
Reply
Message 1 of 2
940
1 REPLY 1
DannyBearAgain
Master
Master
‎2024-01-14 03:50 PM

The subscription plan allows you to access the arlo cloud recordings for the last 30days, 60days in the EU.

 

The only method to have recordings longer is to have a base/hub with a storage device attached and implemented so you can remove the backup storage device to review on a pc.

0 Likes
Reply
Message 2 of 2
933
Discussion stats
  • 1 Reply
  • ‎2024-01-14 01:15 PM
  • 941 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.