I pay a monthly subscription but still can't see posts past a month. How can I see them?

[Faithtld123]

I pay monthly for a subscription but still can't see anything over a month. I tried on the app and the desktop. 

I tried to talk to an agent but it says I'm not able to because of whatever reason. 

Any ideas? 

[DannyBearAgain]

The subscription plan allows you to access the arlo cloud recordings for the last 30days, 60days in the EU.

The only method to have recordings longer is to have a base/hub with a storage device attached and implemented so you can remove the backup storage device to review on a pc.