Arlo|Smart Home Security|Wireless HD Security Cameras
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I have a valid subscription but my recordings are disappearing

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  • ‎2024-01-26 06:45 PM
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AndreiT
Aspirant
Aspirant
‎2024-01-26 06:45 PM

Wondering why my camera recordings disappear when I have a valid subscription, I've got multiple cameras active on a location and sometimes they will show hundreds of events that have been recorded but other times I will go into check a recent recording from the same day and now the camera says it has zero events recorded

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jguerdat
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Guru
‎2024-01-27 08:02 AM

The camera thumbnail counter resets each time you view that camera's videos or when you go to Feed. It only shows what's newer than the last time you checked. 

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