I cancelled my subscription and I have been charged

[UK_PEET]

On 16th January I cancelled my Arlo subscription. 

I received an email on 20th January saying I'd receive a 'service cancellation credit' - but now one month on you have charged me a further month's subscription!!!

To be absolutely clear, I have NO Arlo equipment anymore - it broke down and so I threw it away and cancelled my services with you.

Please give me my money back and ensure you don't take any more unauthorised payments from me again.
I await your urgent reply. 

I'd like an urgent reply please, as you don't publish any number to contact you on.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[BrookeN · Accepted solution]

I have reached out to support regarding the subscription charges you are receiving. Support will contact you as soon as possible. 

[UK_PEET]

Thank you BrookeN, they got I  touch, I appreciate your help. Kudos to you !