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I am still being charged after ending my subscription

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  • ‎2024-06-28 09:23 AM
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Dalton888
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Follower
‎2024-06-28 09:23 AM

hello, I am very frustrated with the customer service at arlo, or lack there of for that matter. I cancelled my subscription in May and am still being charges, I reached out received no response and tried to call and could not ever get anyone on the phone.

 

this is beginning to feel like a scam, can anyone help me here? anyone with any insight?

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StephenB
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‎2024-06-28 09:34 AM
@Dalton888 wrote:

hello, I am very frustrated with the customer service at arlo, or lack there of for that matter. I cancelled my subscription in May and am still being charges, I reached out received no response and tried to call and could not ever get anyone on the phone.

 

I'm tagging the mods - @JamesC , @BrookeN , @ShayneS - to call their attention to your post.

 

In the meantime I suggest you dispute the charges with your credit card company.

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BrookeN
Arlo Moderator
Arlo Moderator
‎2024-06-28 11:38 AM

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

 


 

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