I No Longer get Community Email Notifications

[roundball]

Just accidentally discovered that a couple of private messages had been sent to me, one by a member and one by a moderator.

But I never received any routine Email notifications about it.

In searching, I see that this problem has come up a few times during the past couple years, is it currently known to be failing again ?

[DannyBearAgain]

Same, Like me you are probably posting too much negativity about arlo.

[StephenB]

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@roundball wrote:

Just accidentally discovered that a couple of private messages had been sent to me, one by a member and one by a moderator.

But I never received any routine Email notifications about it.

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The last email notification I got from the forum was sent on 25 June.  So it is possible that feature is broken.

@BrookeN , @JamesC , @ShayneS - is that something you can look into?

[JamesC]

Email notifications have temporarily been disabled to resolve a related issue within the community forum. These will be enabled again once that issue is resolved. 

JamesC

[roundball]

@JamesC 

Just my .02 cents.....but it would probably be helpful to many others if a community announcement was made to that effect.

[roundball]

@JamesC 

Afternoon...if / when you get a minute, just a follow-up wondering about the status of the "No Email Notifications" problem ?

Thanks

[JamesC]

roundball,

We're almost ready to turn email back on. I spoke with the team yesterday and we re-enabled temporarily after a change was made on the backend for some testing. Unfortunately there were still some issues that need to be resolved but I'm hopeful that we'll be back online after the next pass.

JamesC

[AikaneKai]

@JamesC , @roundball 

I agree.  This is yet another CF in Arlo's handling of issues.  Seriously, it doesn't take any amount of experience to understand that if you disable a function on which people rely, you should let them know.

[roundball]

@JamesC 

Good morning...hope all is well.

As I assume you must know, there have been a couple more UI updates but still no fixes from arlo for the failing  'Email Notification'  feature.

What is the specific target date when arlo is going to fix this ?

Thanks

[DannyBearAgain]

This seems to have become the new arlo norm for the customer forum unfortunately.

No email updates anymore is certainly a way to address increasing customer complaint levels going forward.

Whats next? Dropping the legacy boards?