I KEEP GETTING CHARGED AFTER CANCELLED SUBSCRIPTION

[SamWoodhouse]

My company keeps getting charged despite cancelling our subscription, seems this is a common issue with Arlo - How can I stop this company from continuing to steal money from us?? 

[DannyBearAgain]

The only sure way to stop this from recurring is to cancel the company credit card.

[JamesC]

SamWoodhouse,

If you log in to the account where you originally had the subscription, does it show the subscription is still active? If it does, follow the instructions here: https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

If there is no active subscription, and you're still being charged, please send me a direct message with the email address associated with your Arlo account and I will open a ticket to further investigate the issue.

JamesC

[old286]

This is a real problem. You have no phone numbers to contact you and no easy way to clearly cancel the contract. It's been 4 months and you're still charging my card. My next call will be to the Better Business Bureau!

[JamesC]

old286,

Are you able to follow the instructions in the article linked above?

If you would like to contact support, launch the Arlo app and navigate to Settings > Support to open a ticket. If you're still experiencing an issue, please let me know.

JamesC

[Macri112]

James, 

I cancelled my subscription months ago and continue to be charged a monthly fee without a plan. Can you help stop the charges? 

[JamesC]

Macri112,

I've escalated your concern to the care team. An agent will reach out to you to gather more information as soon as possible.

JamesC

[Cancelled]

Followed recommended instruction for cancelling my subscription and still being charged. Also verified that my account is not active on my.arlo.com, which was cancelled in April.  This needs to be addressed ASAP.  Seems like ARLO has an ongoing issue not honoring cancelled subscription request and still charging.  Which is disappointing after readying several comments/concerns.     

[JamesC]

Cancelled,

I've escalated your concern to the care team. An agent will reach out to you to gather more information as soon as possible.

JamesC