I KEEP GETTING CHARGED AFTER CANCELLED SUBSCRIPTION

[SamWoodhouse]

My company keeps getting charged despite cancelling our subscription, seems this is a common issue with Arlo - How can I stop this company from continuing to steal money from us?? 

[DannyBearAgain]

The only sure way to stop this from recurring is to cancel the company credit card.

[JamesC]

SamWoodhouse,

If you log in to the account where you originally had the subscription, does it show the subscription is still active? If it does, follow the instructions here: https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

If there is no active subscription, and you're still being charged, please send me a direct message with the email address associated with your Arlo account and I will open a ticket to further investigate the issue.

JamesC

[old286]

This is a real problem. You have no phone numbers to contact you and no easy way to clearly cancel the contract. It's been 4 months and you're still charging my card. My next call will be to the Better Business Bureau!

[JamesC]

old286,

Are you able to follow the instructions in the article linked above?

If you would like to contact support, launch the Arlo app and navigate to Settings > Support to open a ticket. If you're still experiencing an issue, please let me know.

JamesC

[Macri112]

James, 

I cancelled my subscription months ago and continue to be charged a monthly fee without a plan. Can you help stop the charges? 

[JamesC]

Macri112,

I've escalated your concern to the care team. An agent will reach out to you to gather more information as soon as possible.

JamesC