How to transfer Arlo Secure Plan single camera right from one to another

[Monkking]

Hi there,

I followed the support instructions to find Settings > Subscription or Manage, but I cannot find this interface anywhere—whether on the web version, Android app, or iOS web version. It seems the interface has been updated, and I can no longer find the "No Plan" section. Because of this, I’m unable to drag other cameras to the "No Plan" area.

I currently have a Doorbell Essential Wireless, but unfortunately, I can’t get it to connect to the app. I ordered a new one, but in the meantime, I would like to temporarily use another camera with the Secure Single Camera plan.

Thanks for any help! It’s already frustrating that my Doorbell Essential Wireless isn’t working, and now I can’t even transfer the Secure Single Camera subscription rights—making this situation even worse…

Thank you!

Monkking

[BrookeN]

Make sure the Doorbell is off the account. And then remove the camera that you are wanting on the subscription and re-add it to the account and it should move over to the subscription. 

[StephenB]

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@Monkking wrote:

I followed the support instructions to find Settings > Subscription or Manage, but I cannot find this interface anywhere

 Do you see "Feed" and "Dashboard" in the app menu, or do you instead see "Library".

AFAIK you cannot transfer a single camera plan.  You need to cancel and resubscribe.