NOT PAYING MONTHLY...

[alex_loo]

I won't pay for subscription but this trial is interfering and DEGRADING my ultimate user experience (when the trial ends later).

How can I stop this trial subscription NOW?

Alex

[BrookeN]

There is not a way to cancel the trial. However, it appears that it will expire in 11 days. 

[alex_loo]

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@BrookeN wrote:

There is not a way to cancel the trial. However, it appears that it will expire in 11 days. 

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ok the trial subscription has ended but then it becomes an "Arlo Smart Premier 1 year".  And I can see AI type of person/animal detection, from the cloud.  Just to make sure I don't have to pay?

Alex

[BrookeN]

It appears the Arlo Smart Premier started on Nov 17th. However, that is not a free subscription, so I am assuming you were indeed charged for it. Did you purchase this subscription by accident perhaps? 

[alex_loo]

No!  I didn't provide any payment method anyhow

Alex

[BrookeN]

I can have someone reach out to you regarding your subscription if you would like. 

[alex_loo]

Yes please.  Or just get rid of that for me please.  I just don't wanna pay.

[BrookeN]

I do not have not have a way that I can look into that subscription. I did reach out to support however, they will be contacting you as soon as possible. 

[Mturbo28]

I promise you that if you charge me for these camera's that I have had for 7 years I will immediately remove them and switch to another brand, even if I have to pay a small monthly fee, our Arlo camera's are not dependable enough to "pay for" and the only reason that they are still working in our home is that they have remained free. This obnoxious "free trial" that you have forced upon me may make the switch to another brand happen sooner rather than later....

[ant]

Same. My original Arlo model, from early 2015, got the forced Arlo Secure update in both web site account and iPhone's iOS app overnight. It even forced me to get Secure trial which I didn't ask for! How do I remove this and still keep my one week cloud trial since early 2015? I don't need the new features!

[Nancy_L]

I am in the same boat. Last night my three "Free" accounts were forced to upgrade to the new "FEED" from the "Library".  One of the accounts says No Plan and the other two were forced into the SECURE TRIAL. The Free trials end on January 17 or 18, 2026.  Will they revert back to my FREE 7 day cloud storage plan after that?

Thank you.

[ant]

Nancy, how did you find its free trial's end date?

[Nancy_L]

Upper left hand corner of webpage view, click on SECURE drop down menu.

Click on My Arlo Account-Manage your subscriptions

[ant]

Ah, it is not in mobile app? 😞

[Nancy_L]

I just used the Chrome and Firefox apps on my phone to go to the my.Arlo.com webpage.  Choose Log In.

Click on Arlo Secure and you should see the expiration date.

[ant]

Thank you, Nancy. 1/18/2026 it says for each camera. I noticed canceling the trial for each camera says:

"Cancel trial.

If you cancel the free trial for front door today, you will:

• Lose all video recordings and snapshots from this camera.
• Receive only motion detection alerts without recordings.

You can't restart the trial once it is cancelled."

Does that mean no more free week online cloud recordings in my original Arlo model? 😞

[Nancy_L]

I have tried twice to copy & paste an email that I got after Arlo forced me to upgrade my account.  It said it was spam. So I will tell you what it said. 

"We recently upgraded your Arlo Secure App and provided you with a one month trial of Arlo Secure plan features. Once the trial ends, you will continue to have the same video storage capabilities you had before."

Looks like we will keep our 7 day free cloud storage that we received when we purchased our cameras.

[ant]

I got that email a few hours ago as well. I want to know if we can end our forced free one month trial early (e.g, now) and still have our old one week days free cloud recordings?

[alex_loo]

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@ant wrote:

I got that email a few hours ago as well. I want to know if we can end our forced free one month trial early (e.g, now) 

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I don't think you can cancel it NOW but have to waste your time waiting.

I recently bought some Blink cameras from amazon.  They also give your 30-day trial subscription BUT! ---- I can cancel and forfeit it any time (and won't be able to resume it).

And I DID cancel it on day 1!  That's good 🙂

Alex

[ilaudio]

I am in the same boat. 9 cameras, 3 base stations...free trial. I ordered arlo ultra 3rd gen from best buy on sale just in case. 

[Skeptical875]

I couldn’t agree more. This software upgrade that was forced on us without warning has been nothing but a hassle. My cameras don’t even show up on the app half the time. I’ll stick around and see what happens after the trail period before I move on. 

[Skeptical875 · Accepted solution]

I need to come back on here and let folks know that I believe Arlo Support has resolved my issues. Arlo support did tell me that once my trail period ends nothing will change with the recordings. I’m hoping that will be true. Thank you Arlo Support.