Got a 99cent offer in app but can’t activate

[leoyanes]

Saw the offer in app: 99cents for 3 months if taken until June 22nd. Logged in on the web and can’t seem to get access to that offer.. z

[JamesC]

leoyanes,

Some promotional offers will be accompanied by an email. Did you also receive an email?

If you log in to the app, do you still receive the offer? Are there any links associated with it?

JamesC

[leoyanes]

I didn't receive any email offers regarding this, but I still see it occasionally in the app. Let me attach the latest (from a few minutes ago...).

Still same flow, try to activate, get into the log in screen (accept log in from app), flow continues to subscription page but its for $4.99 per month.

[JamesC]

Thank you for the screenshot. I've opened and escalated a ticket based on the information you've provided here. An agent will reach out to you to collect more information as soon as possible.

JamesC

[AveysG]

Did you ever get this issue resolved? The same thing just happened to me. I was logged in, the offer popped up, I clicked on it & I was told I needed to authorize the device. I did so, and said it’s a trusted device, but the offer never came back, and it never redirected me back to that page when I logged in for the second time after verifying that I was on a trusted device, .

[leoyanes]

Yeah. It was not super straightforward but they got to it in the end. 

After this interaction, a customer rep messaged me over a different support platform. Then they scheduled a phone call. And after the phone call, they sent me a coupon code that worked.