Getting auto renewal message after cancelling

[Blacktip75]

I cancelled my subscription last year after all the mess ups around fair use. I replace my camera's by a different system as well. Now I just received an email that my subscription will be auto renewed. Checking the my.arlo.com site I can see my account is still set to not renew. Are the auto renewal mails just setup very poorly or is this an indication the back end systems will try to extend me? I would hate for an auto renewal to kick off and requiring my banks to block Arlo and do charge backs.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.