CVR is currently disabled. AC power has been disconnected from this device. Please reconnect the ...

[ArloWatcher]

@BrookeN 

@ShayneS 

@JamesC 

Today I started seeing red explanation marks on all my cameras except my doorbell. When I click on the explanation mark, I get the message "CVR is currently disabled. AC power has been disconnected from this device. Please reconnect the power source to the device."

My subscription is an annual Home Plus Unlimited plan.

I did add a new Essential Pan-Tilt Camera to my setup this weekend.

I believe I don't have CVR on this plan, what's up?

[BrookeN]

Can you please log out of the account and log back in and see if the same message appears. 

[phillipwheat]

I am also having this issue.

[BrookeN]

I have passed this information onto our development team. Do you mind providing the following information:

Platforms: [iOS/Android/Web]

Firmware Version: [If applicable]

[REC-IT]

Same problem here.  I'm seeing it on Safari / macOS.

[ArloWatcher]

Platforms: Android => App works fine

Platforms: Web => Windows, exclamations marks appear in Edge, Chrome and Firefox.

[BrookeN]

Thank you for providing that. We are currently looking into this behavior. 

[BrookeN]

Are you still able to use the cameras as intended on the web browser. Can you see live stream?

[ArloWatcher]

Everything appears to be OK, just the red exclamation mark appears on each camera window.

[ArloWatcher]

@BrookeN 

@REC-IT 

@phillipwheat 

Arlo must have fixed something, my red exclamation marks are gone now.

[BrookeN · Accepted solution]

Yes, this has been resolved. If anyone is still seeing this please reach out to me directly.