Detection issues with Pro4 cameras

[richierich1468]

I have 2 x Pro4 cameras set up which stopped detecting and recording people and vehicles about 5 weeks ago. Both are running  v1.080.22.3_56_e704b23 firmware and I updated the iOS app to 5.3.1. Since this time, they have been detecting and sending notifications for really random stuff - a courier van pulls up in the drive and no notifications; neighbor's car off in the distance moves and I get a notification; someone comes to the door and 1 camera picks it up but the other doesn't (before they used to both pick this up). Frustrating as hell, as it has worked almost flawlessly for over 2 years.

Over the weekend I decided to factory reset the cameras and reinstall them to see if that would resolve the problem. It didn't. Previously I had Person and Vehicle Recognition as options, but now it says that those options are only available with cameras and doorbells, so not sure why. The cameras are still detecting random stuff and I will now only get a couple of notifications a day.

Reading thru the threads here it seems there is a known issue with the new AI which Arlo is working on, but seems to be taking forever to get resolved.

Is there any update on when this will be sorted? We live down a long drive and have had several people come down late at night and in the early hours of the morning and the cameras would alert me, but now they do nothing - which terrifies my wife when she is home by herself while I am away for work. The very thing the system was bought for, it cannot do.

The system cost me over $1000, not to mention the ongoing subscription charge for the last 2.5 years. I am about ready to toss them and go with another brand. I've also recently recommended Arlo cameras to a couple of friends and they went out and bought them. Now they also have the same problems and I look like an idiot...

[BrookeN]

Are you still seeing this same behavior? Can you also double check that the settings are correct:

https://kb.arlo.com/000063424/What-are-Arlo-Smart-Detections-and-how-do-I-set-them-up
 

[PTUxTOO]

So I have had similar issues over the last few weeks, and each time I thought my cameras were the problem, I found that something or someone changed the sensitivity settings on the cameras. The default setting has always been ‘80’ but I’ve recently discovered 3 times now they are all set to ‘50’, which is too low.

Go to ‘Mode’ and check ‘Motion is detected’ for each camera within each Device. I bet you’ll find the same.

Also, unless I am mistaken, you’ll need to adjust it everywhere each camera is referenced in your modes.

[PTUxTOO]

Just following up: did adjusting the motion sensitivity fix your issue?