Trouble renewing subscription

[Ajarqcz]

I renewed my subscription and was charged and now I have no plan. I am unable to reach someone because the app says I have no plan. How do I fix this? I need access to my library for an upcoming case

[BrookeN]

@Ajarqcz can you please dm me a good call back number as well as a good time to call and I will have support reach out to you. You send a dm by clicking on the envelope icon on the top right of the forum page.

[BrookeN]

Thank you for providing that information. I reached out to support and provided that information, they will reach out soon. 

[MountainMama]

I am having the exact same problem. This is the most frustrating thing ever- I can't talk to a person about my new plan (that I paid for) not showing up because the stupid chatbot tells me I don't have a plan....

[MountainMama]

@BrookeN is there someone that can contact me about this issue? Thanks.

[BrookeN]

@MountainMama I can assist you with getting a call from support. Can you please provide me a good callback number as well as a good time to call via dm. You send a dm by clicking on the envelope icon on the top right of the forum page.

[BrookeN]

Thank you for providing that information. I have reached out to support, someone will be getting a hold of you as soon as possible.