Credit Card will not update, "This card is already added to the account"

[ARLOdoBETTER]

So I received a message that my credit card had expired on my Arlo account. I went into the site. There is no option to edit the card on file, you can only add one. So I attempted to add the card back in, with the new expiration date. However, the site repeatedly states, "This card is already added to the account." There does not appear to be anyway around this error, and there is no way to remove the expired card already on the account. 

To add insult to injury, as Arlo has a history of, because you no longer have an active subscription, you do not have access to ANY customer support options. Phone call requests error out, so do email requests, and live chat options have the useless bot stating that you are not entitled to live support. 

What a company that makes it so DIFFICULTY for them to TAKE MY MONEY. 

Arlo Management, WAKE UP, your services are BROKEN.

[BrookeN]

Hi, I want to apologize for the frustration when trying to update the billing information. I would be more than happy to help. Can you please dm me a good phone number as well as a good time to call? ou send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[ARLOdoBETTER]

BrookeN, appreciate your willingness to help. However, customers should not have to jump through all these hoops in order to actually talk with someone at Arlo.

I managed to find a workaround myself. I was able to add a 2nd credit card, which then allowed me to re-add my 1st credit card, and then finally deleted the 2nd card. I was finally able to restart my subscription.

However, a few days later, Arlo double-charged my credit card for the subscription a 2nd time! Talk about adding insult to injury!

Current and potential Arlo users take note. For me, come the new year I am looking for greener pastures.

[BrookeN]

I am happy to hear that you were able to get the billing information to work. I have reached out to support regarding the double charges. Someone will reach out to you within the next few days. If you need any other assistance, please reach out to me and I would be more than happy to help.