Cannot subscribe to plan

[CameraNoWorky]

I cannot subscribe to any new plans, I have an Arlo Go 2 on a plan but cannot add the sub to my Arlo Pro 3 because it's impossible to get past this spinner ... it's there on Mobile/Desktop/App all OS. 

Support tickets just bounce back requesting uploading of screenshots with no way to track progress

[gemstone]

Exact same scenario.  I have been fighting this since the new UI launched in December.  I have 8 cameras that are about to expire from their trial and will not be able to record.   Support is basically useless on this and has no answer.  At this point I think I am going to open a BBB case as this is beyond unacceptable.  

[CameraNoWorky]

I have another 2 Arlo GOs which are essentially bricks now and several Pros too. Way to reward the most valuable customers with the most devices. I'm actually trying to "give" them money ...

[ShayneS]

@CameraNoWorky 

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43431557

[ShayneS]

@gemstone 

Can you provide more detail regarding the issue you are experiencing?

[CameraNoWorky]

Someone did reach out, claimed I’d not answered previous support queries. Asked for the same detail all over again. I provided it. Server Error. It seems the support tool is fundamentally broken.

 

 

 

[CameraNoWorky]

Each time I update the support ticket I either get an error or when I actually manage to upload it successfully someone replies with the same canned response asking for browser and app versions, all of which have been supplied several times.