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Cannot subscribe to plan
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I cannot subscribe to any new plans, I have an Arlo Go 2 on a plan but cannot add the sub to my Arlo Pro 3 because it's impossible to get past this spinner ... it's there on Mobile/Desktop/App all OS.
Support tickets just bounce back requesting uploading of screenshots with no way to track progress
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Arlo Secure
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Exact same scenario. I have been fighting this since the new UI launched in December. I have 8 cameras that are about to expire from their trial and will not be able to record. Support is basically useless on this and has no answer. At this point I think I am going to open a BBB case as this is beyond unacceptable.
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I have another 2 Arlo GOs which are essentially bricks now and several Pros too. Way to reward the most valuable customers with the most devices. I'm actually trying to "give" them money ...
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I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43431557
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Someone did reach out, claimed I’d not answered previous support queries. Asked for the same detail all over again. I provided it. Server Error. It seems the support tool is fundamentally broken.
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Each time I update the support ticket I either get an error or when I actually manage to upload it successfully someone replies with the same canned response asking for browser and app versions, all of which have been supplied several times.
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