Cannot commence free trial nor purchase a subscription plan

[Romeojuliet]

Hi, just purchased the hub with multiple Ultra 2's but the Arlo secure free trial has not activated nor am i able to purchase a subscription plan

[StephenB]

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@Romeojuliet wrote:

Hi, just purchased the hub with multiple Ultra 2's but the Arlo secure free trial has not activated nor am i able to purchase a subscription plan

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Are you in a country where Arlo offers a subscription?  

• https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

[Bowley2154]

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@Romeojuliet wrote:

Hi, just purchased the hub with multiple Ultra 2's but the Arlo secure free trial has not activated nor am i able to purchase a subscription plan JCPenney Kiosk Associates

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See https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan 

[Romeojuliet]

Thanks for the reply. Yes I am. 

When I go to the page that is native to my location and click "join now" to Arlo Secure, it takes me to the Arlo account login page. After logging in, I am taken to the "subscription" page where it indicates "no subscription". There are no other options on that page. 

[StephenB]

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@Romeojuliet wrote:

When I go to the page that is native to my location and click "join now" to Arlo Secure, it takes me to the Arlo account login page. After logging in, I am taken to the "subscription" page where it indicates "no subscription". There are no other options on that page. 

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Have you tried this in a PC browser (my.arlo.com)?