Can't delete secondary PIN

[randomusername1]

I recently purchased an Arlo secure and set up a PIN for myself and one for my wife. When my free monitoring trial expired my wife's PIN stopped working. Realizing that without a paid subscription I can only use a single PIN, I tried to change my PIN to the one my wife was using but got an error message telling me the PIN was already in use. I tried deleting the secondary PIN but it's grayed out in the app and on the website and I'm unable. I tried deleting my wife from my account but that didn't work either. I apparently can't contact customer support because I don't have a subscription. Has anyone encountered this issue? If so, how did you solve it? Thanks for the help. 

[StephenB]

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@randomusername1 wrote:

Realizing that without a paid subscription I can only use a single PIN, 

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AFAIK that is not the case.  I'm tagging the mods ( @BrookeN , @JamesC , @ShayneS ) so they can clarify.  They might also have some suggestions on your issue.

[ShayneS]

@randomusername1 

Thanks for the feedback. I will check in with the team regarding this and report back as soon as possible. 

@StephenB

Do I need a subscription to create a PIN?
You need an Arlo Safe & Secure Pro Plan or trial that comes with your Keypad Sensor Hub at the Location to create a Secondary PIN or Duress PIN. If you do not have an Arlo Safe & Secure Pro Plan, only a Primary PIN will be available. For more information on plans

[ShayneS]

@randomusername1 

I have received some feedback from the team. The symptoms you are experiencing with the pin feature is by design. To change the primary pin back to the secondary digit, you would need to subscribe the the subscription again > Change the pin and unsubscribe if you wish.