Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Can someone please help me with lost subscription do to restarting camera

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Alextom
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Follower
‎2022-05-07 09:05 PM

It’s the spotlight xl I keep getting disconnected from chat support and then the bot wants to send me email with code that never arrives 

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JamesC
Community Manager
Community Manager
‎2022-05-09 03:19 PM

Alextom,

 

Could you provide more details about what you're experiencing? Restarting the camera should not remove the subscription. Check Settings > Subscription within your Arlo account and make sure you have an active subscription and the desired camera is participating in that subscription.

 

JamesC

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