Cameras offline

[Jessie27]

How do you talk to an ARLO representative when you need help? I got an email back giving me a case number, but it says PLEASE DO NOT REPLY TO THIS AUTOMATED EMAIL. So how can I talk to someone about the problem I’m having with my cameras?

[StephenB · Accepted solution]

Do you have a subscription?

[Jessie27]

I’m not familiar with this. How do I reply that yes I have a subscription and how do I see the reply?

[Vallejo]

Yes 

[StephenB]

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@Jessie27 wrote:

 yes I have a subscription and how do I see the reply?

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Then go into the support area of the app.  You should see a phone support option there.  If it's grayed out, then you need to wait until the support centers are open (6 am to 6 pm US pacific time)